IT Support Technician
About the position:
The IT Support Technician will provide hardware and software support services to the department for the company. This role will also have the daily responsibility of ensuring all systems are operational in addition to providing daily support to employees.
Responsible for:- Provide desktop hardware support to the office including procuring, configuring, and deploying PC’s for the office
- Provide desktop software support, including: MS Office (primarily Outlook) and MS CRM.
- Work with customer service and sales reps to determine usability by the staff (dashboards, most frequent customers, etc.)
- Develop workflow processes to automate frequent tasks - Analyze current processes and develop and retention schedule and process
- Develop Sql Server reports to enable CRM to view GP customer and order information
- Antivirus - evaluate latest versions and make recommendations
- Provide MS Windows Server support
- Configuration of Active Directory, DNS, and DHCP
- Configure and monitor server backups
- Monitor and install Microsoft software updates to the server environment
- Hardware - UPS’, Switches, patch panels, KVMs
- Support distribution center IT efforts (inventory PC’s, scanners, label printers)
- Provide support for company firewall
- Ensure all ports are properly locked down and only approved ports are open
- Add and configure NAT rules as required to allow approved applications into the network
- Assist in the configuration and deployment of a VOIP based phone system. Configure CRM workflows to automatically initiate and populate call activities.
- Others duties as assigned
- Certificate or degree in Computer or IT related area of study or equivalent experience
- Experience configuring and installed PC based systems
- Working knowledge of Microsoft server family of products
- Microsoft Certifications are a definite plus
- Excellent interpersonal and oral communication skills
- Good organizational, time management skills and the ability to multi task
- Competitive compensation
- Excellent Medical and Dental benefits – $0 contribution for employee only coverage
- Paid Vacation, Sick, Personal and Holiday time off
- Matching 401(k) Retirement Plan
- Profit Sharing/Bonus Opportunity
- Discounts on merchandise
- On-site gym
- Break room concerts, events, lunches and beverages
How to apply:
Forward resume along with current salary history to: Careers@ShowMeCables.com.