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Customer Service Representative
Customer Service Representative
About the position:
The Customer Service Representatives answer phones to respond to customers with placing orders, providing product information, problem resolution and performing various administrative tasks.
Responsible for:
Communicate with customers via telephone, email and chat
Process orders in a fast-paced environment
Provide knowledgeable answers to questions about products, pricing and availability
Help customers navigate our website, place online orders and suggesting selling of addition products
Collaborate with internal departments to meet customer needs
Work with customers to resolve products returns, shipping inquiries and order status
Perform various administrative functions
Other duties as assigned
What you should have:
High school diploma or equivalent
Demonstrated exceptional interpersonal and organizational skills
Computer skills-proficient in Microsoft Office applications
Basic typing and number pad data entry skills
Proven effective communication/comprehension skills-verbal and written
Math Skills-Ability to add, subtract, multiply and divide
Ability to function independently and multi-task
Computer/consumer electronics background a plus
Previous customer service/account management experience a plus
What we offer:
Competitive compensation
Excellent Medical and Dental benefits – $0 contribution for employee only coverage
Paid Vacation, Sick, Personal and Holiday time off
Matching 401(k) Retirement Plan
Profit Sharing/Bonus Opportunity
Discounts on merchandise
On-site gym
Break room concerts, events, lunches and beverages
