To return an item, please ship the item back to:
ShowMeCables
18079 Edison Ave
Chesterfield, MO 63005
Please enclose a copy of your order or your packing slip. Your RMA number
is your order number.
All returns except those of defective product are subject to a 25% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products. We do waive the restocking fee for customers that buy additional items, totaling more then the returned item. The new purchase must be made after the purchase of the returning product and before the returning product arrives at Showmecables for retrun.
All items must be returned in a "re-sellable" condition. "re-sellable" condition is solely determined by Showmecables.com
Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as ShowMeCables will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.
Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
If your item is not working properly please contact your Account Manager at 800-519-9505 for help in trouble-shooting your application. In rare cases we do find that we have a defective item, and in that case you can return that item to ShowMeCables within 30 days for replacement or repair. If the item is a stock ShowMeCables item, we will repair or replace that item (at our discretion) immediately upon receipt and evaluation of the original product. We can also cross ship replacements products at a charge, and credit back the original transaction (upon receipt and evaluation of the original goods) in cases where the replacement item is needed immediately. If the defective item is from another manufacturer we will process the return for you in conjunction with their terms and conditions, providing credit, repair or replacement as their terms dictate. After 30 days from invoice all defective merchandise returns for products from other manufacturers must be handled directly with that manufacturer in accordance with their warranty.
For products sold by ShowMeCables for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to ShowMeCables (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied in addition to our own in the handling of credit for your RMA. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us.
Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.
ShowMeCables reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY and SOME ADDITIONAL RESTOCKING CHARGES MAY BE APPLIED.
All credits from RMAs must be used within one calendar year of issue.
It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances
Lead Times - In-stock orders will usually be shipped the same day, if the order is placed by 3 PM, CST. In some cases, we may even be able to get orders out as late as 5PM, CST. Out-of-stock, or custom items may require a lead time between 2 to 45 days. Please ask your sales representative.
All urgent orders MUST be confirmed by telephone or email, as to the availability of the item(s). SHOWMECABLES Inc. will not be held liable for damages caused by un-timely delivery of ordered items for any reason, within or outside of our control. For all urgent orders, the customer assumes all of the risk, regarding timely delivery of the product(s).
Damages for un-timely delivery of the product(s) will be limited to the remedies and/or warrantees offered by the carrier (United Parcel Service, or other).
Please note that our merchandise may ship from various different warehouses in the USA. Some orders may come from two, or more shipping locations. Each package will usually be marked with the order number (or your purchase number), on the label to identify the shipment. If you have not received your entire "ground" order within 5 working days, please inform us and we will track the package(s) for you.
Cables will not be considered defective if:
1) The length
tolerance is within minus ¼" or plus 2", for cables up to 3 feet.
2) The length tolerance
is within minus 2" or plus 6", for cables between 3 feet (plus) to 8 feet.
3) The length
tolerance is within minus 6" or plus 11", for cables over 8 feet.
4) The cable passes
the minimum standards for its type or category.
5) The color is any
shade or variation of the color ordered (no exact color matching).
Any damages or losses incurred during shipment should be reported to the
ShowMeCables at once. All claims for product shortage or damage must be made
within 1 day of receipt of shipment by fax, telephone, or
email. It is the responsibility of the customer to inspect all
merchandise for any physical abnormalities, or obvious damage within 1 day of
receipt of the merchandise.
If you wish to cancel, or change all or part of an order, we suggest that you call 1-888-519-9505, immediately to speak to a customer service agent. Once the order has left our warehouse, cancellations, or changes will be subject to a 25% re-stocking fee, plus shipping charges.
Custom Made Products: Once production has begun, the order cannot be canceled -
No exceptions.
Opened electronic non-defective product is not available for return, exchange, or credit.
Many of our products carry Manufacturer's Warranty Only.
All other products, including network electronics, power protection and peripheral sharing products are covered by their manufacturer's warranty, which is subject to change without notice.
The following will apply to all warrantees:
This warranty does not extend to products, which have been subjected to neglect,
accident, improper use or improper installation. This warranty does not cover
damages from lightning, or electrical forces that exceed the standard range of
operation. It is the responsibility of the customer to inspect all
merchandise for any physical abnormalities, or obvious damage, and report it to
us within 1 day of receipt of the merchandise. This warranty is in lieu of any
other warranties, expressed or implied, including but not limited to the
merchantability or fitness for a particular purpose and of any other obligation
or liability on the part of ShowMeCables. This warrantee covers defects in
materials and /or workmanship only, and agree to remedy such defect at no
charge provided the defective product is returned transportation pre-paid, to
us. At our sole discretion, we will either repair, or replace the product, or
refund the original purchase price. The warranty period begins on the date of
delivery of the product(s). Before returning any product, the customer must
first obtain an RMA number, and shipping instructions, from a customer service
agent. Please see "(4) Authorized Returns" for more details regarding returning
defective merchandise.
Limitation Of Liability
IN NO EVENT SHALL SHOWMECABLES, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR
RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS,
REPRESENTATIVES OR AGENTS (COLLECTIVELY, "ShowMeCables") BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING
BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR
BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT SHOWMECABLES
HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT
ShowMeCables MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY SHOWMECABLES
SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE
LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT
APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS
AGREEMENT.
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased