The Best Return Policy in the Industry!

Here at ShowMecables we offer the easiest and most flexible return policy in the industry. We want you to feel secure that your purchase is backed by the most customer focused cable distributor on the web. We are dedicated to ensure your satisfaction. The highlights of our policy:

  • 90 day "no questions" return period from purchase.*
  • No restocking fees. *

Do it Yourself Returns:

  • Fill out the RMA form
  • Place items, RMA and A Copy Of Your Packing List in the box
  • Ship box to ShowMeCables.com

Full Service Returns:

  • Contact customer service to request the RMA form.
  • Fill out the RMA form
  • Place items, RMA and A Copy Of Your Packing List in the box
  • Ship box to ShowMeCables.com
  • All returns should be shipped to:

    ShowMeCables
    Returns
    115 Chesterfield Industrial Blvd.
    Chesterfield, MO 63005

    *Our No Risk Return policy uses the following terms and conditions

    If you are not completely satisfied with your purchase, ShowMeCables offers a 90 day right of return on most items subject to these terms and conditions

    Defective Products: Within 90 days all defective products can be returned. SMC will pay for return of the product. We will either refund your money or replace the item at the customer's discretion.

    Return freight is the responsibility of the customer, excluding defective products or SMC errors. We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as ShowMeCables will not issue credit for product damaged en route back to us due to poor shipping practices.

    Returned product must be clean, undamaged, and complete with all manuals, accessories, and documents and packaging. The items must be in a re-sellable condition free of any non-removable labels, or writing on the product or product packaging. The product must also have with it upon return to us a copy of the completely filled out RMA form. Products that are received by us that do not meet these conditions will be subject to handling charges and/or will not be processed as returns. All items must be returned in a "re-sellable" condition. "Re-sellable" condition is solely determined by Showmecables.com.

    For products sold by ShowMeCables for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to ShowMeCables (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us. Manufacturers include but are not limited to: ICC, Panduit, and Middle Atlantic Racks.

    Bulk Cable that is cut to customer specified lengths is non returnable.

    Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.

    Custom ordered products, those products that start with CCP are returnable but with a 25% restocking fee.

    ShowMeCables reserves the right to authorize product returns beyond 90 days from the invoice date in some cases. If the product is accepted after 90 days, credit will be issued toward FUTURE PURCHASES ONLY.

    All credits from RMAs must be used within one calendar year of issue.

    Limitation Of Liability

    IN NO EVENT SHALL SHOWMECABLES, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "ShowMeCables") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT SHOWMECABLES HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT ShowMeCables MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY SHOWMECABLES SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.

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