Here at ShowMecables we offer the easiest and most flexible
return policy in the industry. We want you to feel secure that your
purchase is backed by the most customer focused cable distributor
on the web. We are dedicated to ensure your satisfaction. The
highlights of our policy:
- 90 day "no questions" return period from purchase.*
- No restocking fees on returns*
- No need for RMA numbers or calling us to set up a return….just
send it back to Linda…she will refund 100% of the price of the
product to you!
If you are not completely satisfied with your purchase,
ShowMeCables offers a 90 day right of return on most items subject
to the terms and conditions identified below.
To return an item, please ship the item back to:
ShowMeCables
18079 Edison Ave
Chesterfield, MO 63005
Please enclose a copy of your order or your packing slip. Your
RMA number is your order number. There is no need to call us to
alert us to your return and get an RMA number.
Defective Products: Within 90 days all defective products can be
returned. SMC will pay for return of the product. We will either
refund your money or replace the item at the customer's
discretion.
Return freight is the responsibility of the customer, excluding
defective products or SMC errors. We recommend that you insure the
package, as you are responsible for risk of loss on all returned
packages. We also recommend that you make sure you pack the carton
properly for return, as ShowMeCables will not issue credit for
product damaged en route back to us due to poor shipping
practices.
Returned product must be clean, undamaged, and complete with all
manuals, accessories, and documents and packaging. The items must
be in a resalable condition free of any non-removable labels or
writing on the product or product packaging, and the UPC code must
be intact for you to receive credit. The product must also have
with it upon return to us a copy of the original invoice or packing
slip. Products that are received by us that do not meet these
conditions will be subject to handling charges and/or will not be
processed as returns, and we will attempt to contact you to
determine the disposition of these goods prior to their disposal.
All items must be returned in a "re-sellable" condition.
"re-sellable" condition is solely determined by
Showmecables.com.
For products sold by ShowMeCables for other manufacturers, your
return rights for non-defective items are subject to the rules of
that manufacturer. If that manufacturer does not allow for returns
on opened items, there is no provision for return to ShowMeCables
(except in cases of manufacturer defects, which may be covered
under a manufacturer's warranty). If that manufacturer allows
returns but charges restocking fees, their fees will be applied.
Most manufacturers only allow returns within 30 days, so you must
process returns of products from other manufacturers back to us
within 20 days of the original invoice date to allow us 10 days to
process the return internally, and failure to do so will negate
your right of return to us.
Bulk Cable that is cut to customer specified lengths is not
returnable.
Custom cables and other build-to-order products are
non-cancelable and non-returnable. All custom cables are guaranteed
to be free of defect in workmanship or components, but are not
guaranteed for fit of purpose to the application. In cases where
the customer has provided a configuration we do guarantee that the
construction of the cable matches the customer-provided
specification. Cables deemed defective will be replaced or repaired
at our sole discretion. Custom cables that were ordered incorrectly
may be returned for rework at a charge, please realize that the
turnaround of these items is subject to our production schedule,
and expedite fees may be necessary to provide immediate repair or
replacement.
ShowMeCables reserves the right to authorize product returns
beyond 90 days from the invoice date in some cases. If the product
is accepted after 90 days, credit will be issued toward FUTURE
PURCHASES ONLY.
All credits from RMAs must be used within one calendar year of
issue.
IN NO EVENT SHALL SHOWMECABLES, ITS SUBSIDIARIES OR AFFILIATES,
OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES,
SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY,
"ShowMeCables") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT
LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER
FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR
NOT SHOWMECABLES HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH
DAMAGES. YOU AGREE THAT ShowMeCables MAXIMUM LIABILITY ARISING FROM
ANY PRODUCT SOLD BY SHOWMECABLES SHALL NOT EXCEED THE PRICE OF SUCH
PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF
EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT
APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO
THIS AGREEMENT.