To return an item, please ship the item back to:
ShowMeCables
18079 Edison Ave
Chesterfield, MO 63005
Please enclose a copy of your order or your packing slip. Your RMA
number is your order number. There is no need to call us to alert
us to your return and get an RMA number.
We offer the easiest and most flexible return policy in the
industry. We want you to feel secure that your purchase is backed
by the most customer focus cable distributor on the web. We are
dedicated to ensure your satisfaction. The highlights of our
policy:
- 90 day "no questions" return period from purchase.*
- No restocking fees on returns*
- No need for RMA numbers or calling us to set up a return…just
send it back to Linda…she will refund 100% of the price of the
product to you!
*Our No Risk Return policy follows the following terms and
conditions:
If you are not completely satisfied with your purchase,
ShowMeCables offers a 90 day right of return on most items subject
to the terms and conditions identified below.
Defective Products: Within 90 days all defective products can be
returned. SMC will pay for return of the product. We will either
refund your money or replace the item at the customer's
discretion.
Cables will not be considered defective if:
- The length tolerance is within minus ¼" or plus 2", for cables
up to 3 feet.
- The length tolerance is within minus 2" or plus 6", for cables
between 3 feet (plus) to 8 feet.
- The length tolerance is within minus 6" or plus 11", for cables
over 8 feet.
- The cable passes the minimum standards for its type or
category.
- The color is any shade or variation of the color ordered (no
exact color matching).
Return freight is the responsibility of the customer, excluding
defective products or SMC errors. We recommend that you insure the
package, as you are responsible for risk of loss on all returned
packages. We also recommend that you make sure you pack the carton
properly for return, as ShowMeCables will not issue credit for
product damaged en route back to us due to poor shipping
practices.
Returned product must be clean, undamaged, and complete with all
manuals, accessories, and documents and packaging. The items must
be in a resalable condition free of any non-removable labels or
writing on the product or product packaging, and the UPC code must
be intact for you to receive credit. The product must also have
with it upon return to us a copy of the original invoice or packing
slip, and the appropriate RMA paperwork must be completed and in
our possession (preferably with a copy enclosed in the box upon
return). Products that are received by us that do not meet these
conditions will be subject to handling charges and/or will not be
processed as returns, and we will attempt to contact you to
determine the disposition of these goods prior to their disposal.
All items must be returned in a "re-sellable" condition.
"re-sellable" condition is solely determined by
Showmecables.com
For products sold by ShowMeCables for other manufacturers, your
return rights for non-defective items are subject to the rules of
that manufacturer. If that manufacturer does not allow for returns
on opened items, there is no provision for return to ShowMeCables
(except in cases of manufacturer defects, which may be covered
under a manufacturer's warranty). If that manufacturer allows
returns but charges restocking fees, their fees will be applied.
Most manufacturers only allow returns within 30 days, so you must
process returns of products from other manufacturers back to us
within 20 days of the original invoice date to allow us 10 days to
process the return internally, and failure to do so will negate
your right of return to us.
Bulk Cable that is cut to customer specified lengths is not
returnable.
Custom cables and other build-to-order products are non-cancelable
and non-returnable. All custom cables are guaranteed to be free of
defect in workmanship or components, but are not guaranteed for fit
of purpose to the application. In cases where the customer has
provided a configuration we do guarantee that the construction of
the cable matches the customer-provided specification. Cables
deemed defective will be replaced or repaired at our sole
discretion. Custom cables that were ordered incorrectly may be
returned for rework at a charge, please realize that the turnaround
of these items is subject to our production schedule, and expedite
fees may be necessary to provide immediate repair or
replacement.
ShowMeCables reserves the right to authorize product returns
beyond 90 days from the invoice date in some cases. If the product
is accepted after 90 days, credit will be issued toward FUTURE
PURCHASES ONLY.
All credits from RMAs must be used within one calendar year of
issue.
If you wish to cancel, or change all or part of an order, we
suggest that you call 1-888-519-9505, immediately to speak to a
customer service agent. If the order has not been shipped we will
be happy to correct, change or cancel the order per your
instructions. In the case of an order that has already been
shipped, we will follow our no hassle return policy.
Custom Made Products: Once production has begun, the order cannot
be canceled - No exceptions.
In-stock orders will usually be shipped the same day, if the
order is placed by 5 PM, CST. Out-of-stock, or custom items may
require a lead time between 2 to 45 days. You will be
contacted by customer service through the email address you
provided if your item is out of stock.
ShowMeCables will not be held liable for damages caused by
un-timely delivery of ordered items for any reason, within or
outside of our control. For all urgent orders, the customer assumes
all of the risk, regarding timely delivery of the product(s).
Damages for un-timely delivery of the product(s) will be limited
to the remedies and/or warrantees offered by the carrier (United
Parcel Service, or other).
Please note that our merchandise may ship from various different
warehouses in the USA. Some orders may come from two, or more
shipping locations. Each package will usually be marked with the
order number (or your purchase number), on the label to identify
the shipment. If you have not received your entire "ground" order
within 5 working days, please inform us and we will track the
package(s) for you.
Any damages or losses incurred during shipment should be
reported to the ShowMeCables at once. All claims for product
shortage or damage must be made within 1 day of receipt of shipment
by fax, telephone, or email. It is the responsibility of the
customer to inspect all merchandise for any physical abnormalities,
or obvious damage within 1 day of receipt of the merchandise.
It is your responsibility to confirm that you received all of
the items as indicated on your packing slip. Failure to report
shipping discrepancies within five days prevents us from accurately
problem-solving the issue, and variances reported after five days
will not be credited regardless of circumstances
We provide a lifetime guarantee against defects and labor on all
custom and distributed cables. Please note that CUSTOM CABLE
ASSEMBLIES ARE NON-RETURNABLE AND NON-CANCELLABLE. Warranties do
not apply to damage from misuse or any consequential damages.
Other important policies include:
- Opened electronic non-defective product is not available for
return, exchange, or credit.
- Many of our products carry Manufacturer's Warranty Only.
- All other products, including network electronics, power
protection and peripheral sharing products are covered by their
manufacturer's warranty, which is subject to change without
notice.
The following will apply to all
warrantees:
This warranty does not extend to products, which have been
subjected to neglect, accident, improper use or improper
installation. This warranty does not cover damages from lightning,
or electrical forces that exceed the standard range of operation.
It is the responsibility of the customer to inspect all merchandise
for any physical abnormalities, or obvious damage, and report it to
us within 1 day of receipt of the merchandise. This warranty is in
lieu of any other warranties, expressed or implied, including but
not limited to the merchantability or fitness for a particular
purpose and of any other obligation or liability on the part of
ShowMeCables. This warrantee covers defects in materials and /or
workmanship only, and agree to remedy such defect at no charge
provided the defective product is returned transportation pre-paid,
to us. At our sole discretion, we will either repair, or replace
the product, or refund the original purchase price. The warranty
period begins on the date of delivery of the product(s). Before
returning any product, the customer must first obtain an RMA
number, and shipping instructions, from a customer service agent.
Please see our FAQ for more details regarding
returning defective merchandise.